On the next screen, select the 3 dots at the top right corner.Select the Google account which you are using for Play Store.Now scroll down and select ‘Users & accounts’ or a similar setting.Here’s how to remove and re-login a Google ID on Android: If the above mentioned workarounds don’t solve the Play Store discrepancies, try removing and re-adding your Google account. This will reset Play Store to its factory version, as in how it came with the device.Even after a quick reboot the issue prevails, try contacting the customer care support of your internet provider. If your WiFi connection is not working properly or delivering speeds as required, go ahead and restart the router. You can also run an internet speed test through Ookla or to know the internet speeds and whether it is sufficient enough to download apps from the Play Store. Try opening the browser and quickly Google search any term to check whether the page loads or not. If the Google Play Store does not load, fails to download apps, or goes through any other issue, the first thing you can do is to ensure that your WiFi or mobile data connection is up and running. If you are facing difficulties in using or downloading apps from Google Play Store, then go ahead and try the workarounds given below to get rid of any issues with the app. Methods to follow when Google Play Store is not working Methods to follow when Google Play Store is not working.